Our Commitment

Camp Quality's Privacy Policy covers personal information that may be provided to us by applicants, employees (including past employees), campers, their families, volunteers and donors. Camp Quality recognises that the privacy of these individuals is very important and we are committed to promoting confidence in the manner in which personal information is handled by us. How Camp Quality collects, uses, discloses, and protects this information is outlined below.

Supporting Best Practice

Camp Quality (CQ) is committed to supporting the National Principles for the Fair Handling of Personal Information established by the Australian Federal Privacy Commissioner and embodied in the Privacy Amendment (Private Sector) Act 2000. Our aim is both to support best practice and to ensure that we comply with principles that form the basis of laws introduced to strengthen privacy protection for individuals in Australia.

We believe that in supporting best practice this policy will address any potential concerns applicants, employees, campers, families, volunteers and donors may have about how personal information they provide to us is stored, used and accessed.

Collection and Storage of Information

Camp Quality receives and stores personal information provided by applicants, employees, campers, their families, volunteers and donors to us in writing, via email, via the telephone or on our website when applying, enquiring, or registering for employment, volunteer and camp/activity opportunities with Camp Quality, or when donating funds or services to Camp Quality. Camp Quality also receives and stores information provided by employees and volunteers for personnel administration processes and purposes.

Wherever it is lawful and practicable, Camp Quality will endeavour to provide applicants, employees, campers, their families, volunteers and donors with the option of not identifying themselves or not providing personal information when seeking opportunities with us. However, failure to provide the full and complete information we request may result in a limited ability on our part to assess suitability for attending camp/activities, volunteering with Camp Quality, and/or being employed, and/or being offered employment with Camp Quality.

No personal information is collected when browsing the Camp Quality website anonymously. (Anonymous browsing is when personally identifiable information is not required by an individual to gain access to our web site). In addition, personally identifiable information such as name, birth date, and contact details (e-mail addresses) are only collected when individuals make an enquiry or make an employment or volunteer application. All other necessary information will be requested from applicants, employees, volunteers, campers and their families directly.

Information collected is kept for as long as applicants wish to be considered for  employment or for volunteer vacancies or as required by law as an employee and/or former employee of Camp Quality. Camper and their family's personal information is kept for the duration of their relationship with Camp Quality. When personal information is no longer needed for these purposes we will destroy or permanently render anonymous any information held by Camp Quality. The same approach is taken to records pertaining to donors to Camp Quality.

Use and Disclosure of Information

The primary purpose in collecting information from individuals is to enable us to receive and assess applications for employment and/or volunteer services to Camp Quality and to maintain communication with our campers, their families and our donors. We also collect personal information for the purposes of helping our employees rehabilitate, if necessary, and for assessing the suitability of our employees and volunteers working with children, as required under Australian child protection legislation.

Camp Quality may share applicants', employees', volunteers', campers' and their families' personal information with other parties (such as the Camp Quality Employee Assistance Program, medical practitioners, past employers/referees) who provide assessment information and services to Camp Quality and who provide medical assistance to our campers. These parties may be used to provide information on an applicant's or volunteer's suitability for employment with Camp Quality and to assist in the maintenance of the health of our campers.

Camp Quality may also disclose personal information to:

• other employees and/or volunteers (ie medical staff) of Camp Quality, if appropriate
• Board Members of Camp Quality, if appropriate
• a worker's compensation body
• a rehabilitation provider
• the Australian Federal Police.

Camp Quality does not permit these parties to use such information for any other purpose than to perform the services that Camp Quality has instructed them to provide.

In some instances, Camp Quality may also collect sensitive information about applicants, such as information about their membership to a professional or trade association or trade union, their health (including disability), their racial or ethnic origin, or any criminal record. Where Camp Quality collects this type of information, applicants' consent will be obtained.

There may be occasions when Camp Quality obtains personal information about applicants from a third party, for example from nominated referees with the aim of collecting performance feedback about applicants' previous work. If Camp Quality does not have prior consent, it will take reasonable steps to inform applicants that personal information of this kind shall be collected.

Camp Quality will not, without consent, disclose personal information for any purpose (a secondary purpose) other than for the main purpose (primary purpose) of fulfilling Camp Quality's commitments to applicants, except where:

(a) it is required or authorised by law or for purposes of law enforcement and matters directly related to law enforcement or the prevention of unlawful activity;

(b) the secondary purpose is related to the primary purpose (or directly related when sensitive information is involved) and there is a reasonable expectation that Camp Quality would use or disclose the information in the circumstances;

(c) Camp Quality reasonably believes it is necessary to prevent any serious and imminent threat to any person's life, health or safety or the public's health or safety. Camp Quality will not otherwise disclose your personal information to any other party without your consent.

Storage and Security of Personal Information

Camp Quality will use all reasonable endeavours to ensure that you provide personal information in a secure and confidential environment and when the information is no longer needed it will be destroyed or permanently rendered anonymous.

Where indicated by a lock (on the browser window), we protect the security of your information during transmission by using software which encrypts information inputted. We also take care to ensure that we have security measures in place to protect against the loss, misuse, unauthorised access, alteration, modification, or disclosure of user data under our control.

The security of any information (including personal information) downloaded and stored on applicants', employees', campers' (and families') and volunteers' PC\Servers etc is the responsibility of the individual. The individual is also responsible for the correct configuration of the hardware and software he/she uses to access the Camp Quality website, along with the physical security and maintenance of that equipment.

Camp Quality imposes strict rules on its employees who have access either to the databases that store user information and personnel files and while we cannot guarantee that any unauthorised access, disclosure, loss, misuse, or alteration to your data will not occur, we will take all reasonable steps to prevent such unfortunate occurrences.

Applicants, employees, campers, their families and volunteers accept the inherent security implications of dealing online over the Internet and will not hold Camp Quality or its agents or suppliers responsible for any breach of security.

Accessing and Changing Your Personal Information

Camp Quality attempts to ensure that all personal information collected and stored in its files and database systems is correct and accurate. Applicants, employees, campers, their families and volunteers may at any time request access to the information Camp Quality has collected from them and obtain a more in-depth explanation about how the information is used by contacting the Privacy Officer (Human Resources Manager). Camp Quality will endeavour to meet or advise of the outcome of such a request within seven business days of receipt.

If at any time applicants, employees, campers, their families, volunteers or donors wish to change personal information that is incorrect, or wish to have their personal information deleted, please ensure this is affected by contacting the Privacy Officer. Unless personal information is required for administrative or legal reasons Camp Quality will take all reasonable steps to meet such requests at the earliest possible opportunity.

Applicants, employees, campers, their families, volunteers and donors also have the right to request access to their personal information at any time. The Privacy Officer can assist with such a request and this information will be forwarded within five working days.

Employees and/or volunteers are not permitted to destroy or render useless information regarding applicants, employees, campers, their families, volunteers and donors without the prior consent of the CEO and/or General Manager. For any privacy issues or concerns, contact the Privacy Officer (Human Resources Manager) in the National Office.

Further Information on Privacy may be obtained on privacy issues in Australia by visiting the Australian Federal Privacy Commissioner's web site at www.privacy.gov.au.