At Camp Quality we constantly challenge ourselves to ensure we
inspire and engage everyone in the Camp Quality family. This
includes our CQ children and their families, employees, volunteers,
sponsors, donors, partners, ambassadors, media relationships and
suppliers. We also make a point of inspiring the community at
large.
Our website
We have made, and continue to make a significant investment in
this website to ensure it is full of fresh inspirational
information for and from you. Our much used site average 11,000
visits a month with our what's on section a clear winner!
Local communication
Our local CQ's teams build an ongoing relationship with their
local CQ families several times throughout the year through
enewsletters, emails and phone calls, camps and fun days and local
media.
Our local CQ's teams build and ongoing relationship with volunteers, sponsors and fundraisers
through emails, training workshops, working team meetings and
regular phone calls and local media.
How we work
with our volunteers (pdf, 829kb)
How we work with our
staff (pdf, 988kb)
Event Communication
Our two key national events Supper Club
and esCarpade
have regular enewsletters. If you would like to be added to the
email list please let us know through our Contact us function
on this site - be sure to include your email address and a day time
contact number.
Our Annual Report
Each year we love annual report time because we get to
share what has happened and what will happen next. We always have a
copy online, but if you would like to receive a hard copy please
let us know through our Contact us function one this site - be sure
to include your full postal address and a day time contact
number.
Advertising
Every two years Camp Quality make a new national Community
Service Announcement Television Commercial that runs on all free to
air and many pay TV channels at no charge to us.
Our regional TV partner Prime is committed to creating regional
brand and event Community Service Announcement Television
Commercials according to our needs.
Our partner AHL provides cinema advertising opportunities across
the country at no charge.
Our media is
coordinated nationally with local relationships encouraged.
Public Relations
Camp Quality enjoy the support of numerous regional and metro
publications who regularly choose to run stories, articals and
photos of our programs and fundraising activities.
Our media is
coordinated nationally with local relationships encouraged.
Communication with our own staff
Our intranet site gets a great workout in-between regular face
to face team meetings, teleconferences, and webinars.
Ensuring you have a say
During 2009 we took the opportunity to conduct a series of CEO
road shows around the country to gain valuable feedback on Camp
Quality and the proposed merger with CanTeen.
We love getting your feedback. Regardless of which office
you call you will be greeted with a smile (you can tell even over
the phone). In many cases the person who answers the phone will be
assist you directly, if not, they will put you through to someone
who can.
Most of the time we receive overwhelmingly positive feedback but
rest assured whether positive or challenging we listen, and we
act.
Our policy to ensure that every email is addressed, every letter
is responded to, every online form is auctioned, and every phone
call returned. In most cases this will take place from the local CQ
office to promote local relationships.
The Camp
Quality CEO, Leadership Team and Business, Marketing and Finance Teams also take an active role.