Cancer Hub Evaluation 2024

Each year 1,900 children and adolescents and young adults (AYA) aged 0-25 are diagnosed with cancer (approximately 1,000 of these are AYA).

Cancer Hub is a national digital support hub, delivered by Canteen, Redkite and Camp Quality (‘the Alliance’) designed to improve the coordination of community and health service support for parents and families of young people (aged 0-25) who have or have had a cancer diagnosis. Cancer Hub acts as a ‘gateway’ for families to connect with practical, psychosocial and emotional support services to meet their needs.

In 2023, the Alliance engaged Nous Group to evaluate the initiative’s early impact. The evaluation explored what is working well and opportunities to improve the experience and outcomes for parents, children, adolescents and young adults and families.

Data from Cancer Hub’s first year showed high satisfaction rates, with over 90% of users rating the quality of the service as excellent. The evaluation, conducted by Nous Group, consulted Alliance partners, staff and service users who all reported high satisfaction with the service.

Among those surveyed it was consistently reported that the bringing together of the three cancer support services to a single point of navigation and assessment allows for a more comprehensive view of the whole family’s needs.

Users and their families now experience more timely referrals to appropriate services that meet their needs.

One Cancer Hub user shared, “Mainstream counselling was near impossible to get because of the impact of COVID and more people had mental health issues and that just jammed everything up. So to get cancer specific counselling was an absolute godsend.”

To learn more about Cancer Hub, visit https://cancerhub.org.au/ or call 1800 431 312.

Established in July 2022, Cancer Hub is delivered by the Child and Youth Cancer Alliance (‘the Alliance’) which is formed by Canteen, Redkite and Camp Quality. The initiative is funded by the Australian Government.